We collect the following types of information to provide you with exceptional service and ensure your safety:
Personal Information: This includes your name, email address, phone number, billing address, and payment information. We collect this when you book appointments, purchase products, create an account, or contact our team.
Health & Wellness Information: As a medical spa, we collect health-related information through confidential consultations to ensure safe, personalized treatments. This includes medical history, skin conditions, allergies, medications, and treatment goals. This information is collected with your explicit consent and handled with utmost confidentiality.
Usage Information: We collect technical data including your IP address, browser type, operating system, pages visited, and interaction patterns through cookies and similar technologies to enhance your digital experience.
To Provide Medical & Wellness Services: To safely perform treatments, process your appointments, and deliver personalized care based on your health profile.
Client Experience Management: To manage your treatment schedule, process payments, maintain your wellness records, and provide tailored service recommendations.
Communication: To send appointment confirmations, treatment reminders, important service updates, and respond to your inquiries.
Service Enhancement: To analyze website usage, improve our treatment protocols, and develop new services that meet client needs.
Marketing Communications: With your explicit consent, we may inform you about new treatments, wellness programs, and special promotions. You can opt-out at any time.
Legal & Regulatory Compliance: To comply with healthcare regulations and respond to valid legal requests.
Service Providers: We work with trusted partners who assist with payment processing, website maintenance, and business operations under strict confidentiality agreements.
Medical Professionals: Your health information may be shared only with authorized clinical staff within our facility to ensure coordinated, safe treatment.
Legal Requirements: We may disclose information when required by law or to protect the safety of our clients and staff.
We do not sell your personal information to third parties.
We use cookies to enhance site functionality, personalize your experience, and analyze service trends. You can control cookie settings through your browser, though this may affect certain website features.
We implement comprehensive security measures including:
Encrypted digital records and secure payment processing
Restricted access to health information on a need-to-know basis
Secure physical storage for client records
Regular security assessments and staff training
While we employ industry-standard protections, no electronic transmission is 100% secure. We continuously work to maintain the highest security standards.
You have the right to:
Access your personal information we hold
Correct inaccurate or incomplete data
Delete your information, subject to legal retention requirements for medical records
Object to certain processing activities
Restrict how we use your information
Data portability for your personal data
Withdraw consent for marketing communications
To exercise these rights, contact us at: [Your Email Address]
Our services are designed for adults 18 years and older. We do not knowingly collect information from individuals under 18. Minors may only receive services with written parental consent and accompaniment.
We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date.
For privacy-related questions or to exercise your rights, please contact us.
RENATI-MED SPA AND WELLNESS
