Refund and Return Policy

Thank you for shopping at Renati Med Spa & Wellness. We strive to provide you with the highest quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Exchanges

If you need to exchange an item for the same item, contact us. Exchanges are subject to product availability.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

5. Spa Services and Packages

Refunds for spa services and packages are subject to the following conditions:

• Cancellations made at least 24 hours in advance will receive a full refund.
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
• No refunds will be issued for no-shows.
• Unused portions of spa packages may be eligible for a partial refund, subject to management approval.

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

8. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at [Your Contact Information] to request a return authorization.
2. Pack the item securely in its original packaging, if possible.
3. Include the receipt or proof of purchase.
4. Ship the item to the address provided in the return authorization.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us.