Thank you for shopping at Renati Med Spa & Wellness. This Shipping Policy outlines the terms and conditions related to the shipping of your orders.
1. Processing Time
Orders are typically processed within 1-2 business days. Processing time may vary depending on product availability and order volume. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before placing your order. We may offer free shipping promotions for orders that meet certain criteria. Details of these promotions will be clearly displayed on our website.
3. Shipping Methods
We offer several shipping methods, including:
The available shipping methods and estimated delivery times will be displayed during the checkout process.
4. Shipping Destinations
We ship to addresses within [List of Countries or Regions]. Please note that some products may not be available for shipment to certain destinations due to legal or regulatory restrictions.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs inspections. We are not responsible for delays caused by these factors. If your order is significantly delayed, please contact us, and we will do our best to assist you.
7. Customs, Duties, and Taxes
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the product price or shipping cost. Please check with your local customs office for more information about these charges.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund, as appropriate.
9. Address Accuracy
It is your responsibility to provide accurate shipping information. We are not responsible for orders that are delivered to an incorrect address due to inaccurate information provided by the customer. If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes once the order has been processed.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us.
